KPS Consultants > UKAS ISO 9001:2000 Quality Management at its best, we listen, we deliver!

How has a small company like KPS Consultants been able to make such a huge difference on our clients programmes with the clients organisation usually being so much bigger than ours? In short KPS Consultants operate to UKAS ISO 9001:2000 Quality standards (QMS).

The Managing Director of KPS explains:

"I see KPS Consultants has having the same effect as throwing a small and highly polished pebble into a large lake, causing a small ripple. The effect of the pebble may well be minor to start with, however if the client see's real business benefits, then internal support rapidly builds up in the form of other ripples. This internal support allows the transformation of ripples into waves. I see these 'waves' as productive business change, organisational development and the cascading of best practice methodologies within our clients organisation. You may ask why I chose to use the adjective 'highly polished' when describing the small pebble which represents KPS Consultants, in a word I'd have to say Quality."

Is KPS Consultants UKAS ISO 9001:2000 Accredited / Certified?

Yes, Superimposed on our professional and industry specific accreditations and awards, KPS Consultants also holds Quality Management System accreditation in accordance with the internationally recognised UKAS BS EN ISO 9001:2000 standard. Our Quality Management System (QMS) is audited and assessed by BSI Global Management Systems on a regular basis to ensure we comply with best practice business and quality management methodologies. KPS Consultants has been UKAS ISO 9001:2000 Accredited for two years running.

Please be aware that being UKAS ISO 9001:2000 accredited / certified is not the same as being NON UKAS ISO 9001:2000 certified. Look out for companies that have a ISO 9001:2000 logo but without the UKAS quality mark along side it. A company that has been accredited to UKAS ISO 9001:2000 standards will display a logo as seen on KPS Consultants home page with a certificate number displayed beneath the UKAS Quality Mark which can be independently validated. View KPS Consultants UKAS BS EN ISO 9001:2000 certificate.

To independently validate our Certification to UKAS BS EN ISO 9001:2000 Accreditation you can simply enter our registration number 504364 in BSI's online registered client database here

BSI Auditors Closing Statement:

‘KPS Consultants have not only demonstrated the operation of a robust Quality Management System, but also a strong commitment to continual improvement. The systems in place are suitable for growth and exposure to a wide variety of industries. KPS Consultants is truly a breath of fresh air. ’

KPS Consultants Quality Management Policy:

KPS Consultants Ltd is committed to supplying MSP programme and PRINCE2 project related support, services, solutions and products of the highest quality and value which are of benefit to our customers needs whilst also increasing their cost effectiveness and productivity when engaging us as a supplier. KPS systems and processes are designed and defined for repeatability incorporating a high degree of flexibility to accommodate changing business drivers and market trends.

KPS Consultants Quality Management System embraces and complies with all the requirements of ISO 9001:2000, and is supplemented by the PRINCE2 OGC approved project management methodology. The KPS commitment to industry wide best practice business management systems such as ISO 9001:2000 is essential to our workforce and the success of not only KPS Consultants but also the success of client programmes. KPS Consultants actively promotes ongoing education, training and raising awareness of the need to operate under an Industry leading QMS as we recognise this as being a vital activity to re-enforce our commitment towards quality to all those within the supply chain that KPS is a part of at any given time.

KPS Consultants also recognise's that meeting the needs and accurately identifying the requirements of our clients is an imperative process within our business and we will achieve this by ongoing and regular communication with our customers re-enforced by our adherence to the OGC codes of best practice within commercial environments. KPS Consultants also has a duty to supplement communications with a follow up analysis of all forms of customer feedback which will enable us to build on lessons learned from programmes and to take corrective or preventive actions as required.

It is KPS Consultants firm belief that only by dedicated pursuit and enforcement of the KPS Quality Policy, that KPS Consultants Ltd will flourish in the market place, be recognised as a serious player and also enable KPS Consultants to continually improve and develop in line with UKAS, BSI, OGC and other such industry benchmarks.

The KPS Quality Policy and KPS Quality Handbook (and changes made thereafter) are distributed to all KPS Consultants (employees) via an automated internal communications system which is intended to convey the significance of quality management. It also ensures all professional services and products supplied, not only meet our customers expectations but quite simply exceed them, after all, this is a core and fundamental component of KPS Consultants Ltd's core values and governance. The KPS Quality Management System will also ensure that our internal business management processes are clearly defined and articulated such that all KPS Consultants fully understand and contribute to the KPS quest for superiority and excellence. KPS will also demonstrate our collective ability to implement such quality standards whilst engaged in client projects or programmes.

KPS Consultants Quality Policy is upheld by the following primary objectives which drive strategic improvements throughout KPS Consultants Ltd and our client base.

Understand our customers current and future requirements
Responsiveness to our customer needs
Focus on business benefits we can bring to our clients organisation (not features)
All KPS Consultants must strive to exceed (not only meet) customer expectations at all times
Provide our customers with value added services and products
Provide open, trusting and effective communications with our customers, partners, associates and suppliers
Ensure high quality controls and procedures are implemented and maintained throughout the organisation
Constant measurement and monitoring of all operations
Continuous improvement across all disciplines and implementation of innovative quality improvement initiatives
Provide services and products which meet industry standards and best practice
Encourage all KPS Consultants (employees) to fully understand the significance of achieving customer satisfaction through quality management disciplines and best practice

KPS Consultants Ltd shall measure its performance against established Quality Objectives on a regular basis in our Management Review Meetings. These Quality Objectives will provide a quantifiable indicator for our Performance Improvement Programme.